Timeframe (Business Day)
|Standard||Free||3 - 5 days|
|Express||Free above $50||1 - 2 days|
Delivery timeframes include the packing of your order upon confirmation.
Can I receive my order tomorrow if I made a purchase today?
Yes. Order before 4pm and you will be able to receive your order the next day.
Delivery times will be Monday to Saturday. There will be no deliveries on Sunday and Public Holidays
Are there any restricted zones in Singapore that you do not deliver to?
We don't deliver to P.O. boxes, army camps, hotels, and most of the islands in Singapore because your delivery requires a signature upon receipt.
What happens if I’m not in when my order arrives?
If you have missed your delivery, please arrange for a re-delivery with J&T Express on their website by keying in your tracking number.
How can I check the status of my order?
You may log in to your account on our website, click on Account Summary to check the status of your order. Once your order is shipped, the tracking number will be sent to you via email, and will also be displayed on your Account Summary page. You may use the tracking number to track the delivery status of your parcel on our respective delivery partners' websites.
How can I track the delivery of my parcel?
Once you have submitted your order, you will NOT be able to amend your delivery information. Fret not, drop us a message here and we'll do whatever we can to help!
Can I collect my online purchase at the store?
Yes! Select your preferred store under the Collect in Store option during check out.
I can’t find the product I want online/ product is out of stock online.
If the product you want is not available online, you can contact the nearest store to ask and check for stock levels. You can find our retail stores here !