What is your return & exchange policy?
You can return your order to us for Store Credit within 30 days from the date your order is received/collected.
Drop it off in store - Free
Via Home Collection - TBA/return
Simply pack your item(s) and a completed return form together in a parcel. All returned items should be sent in their original condition and packaging, including tags.
All earrings and hair accessories are not eligible for return due to hygiene reasons.
Sale or discounted items are not eligible for returns unless specifically mentioned.
Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions.
Shipping costs from online purchases and click and collect are non-refundable.
You may be asked to provide personal details for returns or exchanges for verification purposes.
After your return's been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded.
Your return will be processed within 14 business days from when we receive it. Please ensure you have signed up for a membership account with us in order to receive the store credit. The store credit will be valid online and in-stores, for a period of 12 months from the date of issue.
If you are entitled to a refund but you would prefer to exchange the item or receive a Kaleido gift card of equivalent value to the item, we are happy to exchange or give you a gift card.
Can I return/exchange sale items?
All sale or discounted items cannot be returned or exchanged, unless specifically stated.
Can I return/exchange an item purchased using a promo code?
Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions. You may find out more about ongoing promotions' terms & conditions here.
If your order is eligible for returns, the total amount that you've paid will be returned to your Store Credit account.
How can I make an exchange?
Items purchased online or in our stores can be exchanged for other products within 30 days from the date of purchase. Items must be unworn, unwashed and in their original packaging.
All sale or discounted items cannot be returned or exchanged, unless specifically stated.
Items can be exchanged once and the exchange is final. If the replacement item is of a lower value, you may use the excess value on another item. Please note that any excess value cannot be refunded. If the replacement item is of a higher value, you will have to cover the difference. We reserve the right to reject item/s that do not fulfil the conditions above.
Exchanges can only be made at our stores. If you are unable to visit our stores, please opt for a return by mail instead. You will be refunded in the form of store credit, which can then be used to purchase another item.
Kindly bring along the item/s to be exchanged, together with your order receipt. Our cashiers will be able to assist you. Your order receipt can be retrieved by logging into your account on our website.
Can I return or exchange items I have purchased with store credit?
Yes, items purchased with store credit are eligible for return or exchange as long as they meet the conditions for return or exchange.
All sale or discounted items cannot be returned or exchanged, unless specifically stated.
How do I know if my return parcel has been received?
You will receive an email from us once we have received the parcel. We will then process the return and disburse the store credit into your account within 14 business days. Please drop us an email at
hello@kaleido.sg with your Order ID and return parcel tracking number (if any) if you have not heard from us 14 business days after the date we were expected to receive the parcel.
What do I do if I have received a defective item?
We are very sorry you have received a defective item. Please write to us at
hello@kaleido.sg immediately and we will do our best to assist you soonest possible.
Retail Stores
What is the retail stores' exchange and refund policy?
Exchanges
For retail store purchases, you're more than welcome to make an exchange within 30 days at any of our stores (no matter which outlet you purchased from!) with a valid receipt or order number for your purchase. Only products in its original condition with the product tags still intact will be valid for exchanges.
You may exchange to another item:
Exchange to lower value item - No refunds or reimbursements will be made.
Exchange to higher value item - A top-up is required.
Only the discounted value of the item paid will be exchanged.
Exclusions
Sale or discounted items are not eligible for returns unless specifically mentioned.
All earrings and hair accessories are not eligible for return due to hygiene reasons.
Refunds
All sales/exchanges are final. We do not provide refunds for store purchases.
What if my store purchase is defective?
We're incredibly sorry about your defective purchase!
Please give us a chance to fix this - head on over to any of our outlets within 30 days from the date of purchase along with your receipt and one of our retail staff will help you with a replacement.
